FIKSHEID INSTRUKTEUR
VERANTWOORDELIKHEDE VAN DIE ROL
Sorg vir die stiptelike oop- en toesluit van die gimnasium, gepaard met die voorbereiding om dienste, apparate, masjienerie en produkte in gereedheid te bring om aan die operasionele vereistes te voldoen.
Werk fisies op vloer en pas spesialis kennis van apparate en masjienerie toe om wêreldklas ervaring vir kliënte te verseker.
Beplan en bied self groep oefening klasse aan lede.
Bereidheid en bekwaamhheid om na basiese onderhoud van apparate en masjienerie toe te sien; rapporteer enige foute of vermoedens aan bestuur en volg op om afhandeling te verseker.
Hanteer volledige induksie asook “in body” fiksheid assessering van nuwe/bestaande lede en verseker deurgaans dat apparate en masjienerie op die regte manier gebruik word deur om kwaliteit opleiding aan klante en kollegas verskaf.
Verseker konstante en uitstekende kliëntediens en ondersteuning aan klante om hul fiksheid te verbeter; handhaaf en monitor netheid, veiligheid- en gesondheid standaarde konsekwent.
Ken en verwys na die besigheid se pakette/aanbiedinge, veiligheid- en gesondheidsprotokol en beleide wanneer navrae in persoon, telefonies, via elektroniese kommunikasie hanteer word.
Ken die promosies, produkte en dienste van gimnasium op die punte van jou vingers om dit maklik aan potensiële en bestaande klante te bemark.
Kommunikeer alle komplimente en eskaleer klagtes/kommentaar spoedig aan die bestuurspan vir aksie en volg met alle prosesse op om afhandeling te verseker.
Bou en handhaaf produktiewe verhoudings met klante, kollegas, en sleutelfunksies binne- en buite die besigheid.
WAARNA ONS SOEK
Matriek is noodsaaklik; ‘n kwalifikasie in die sport/gesondheid/gimnasium veld is ‘n voordelig.
Vlot in Afrikaans en Engels met die vermoë om professioneel te kommunikeer, hetsy geskrewe of mondelings/telefonies.
Demonstreerbare kennis en ondervinding van gimnasium toerusting en masjienerie is noodsaaklik.
Werkende kennis/ervaring van sport/gesondheid/gimnasium en ‘n duidelike belangstelling in die sektor is noodsaaklik.
Natuurlike vermoë om deurgaans kliënte op te lei, te motiveer en ‘n positiewe omgewing te skep en te handhaaf is ‘n gegewe.
Konstante vriendelikheid, tog ferm, gepaard met gemaklikheid om konflik te hanteer en resolusie te bewerkstellig.
FITNESS INSTRUCTOR
RESPONSIBILITIES OF THE ROLE
Open and close the Gym punctually and ensure the timely readiness of services, apparatus, machinery and products to meet operational requirements.
Work physically on floor (“walk the floor”) and apply specialist knowledge of apparatus and machinery to ensure world-class experience for clients.
Prepare for and facilitate group exercise classes to members.
Willing and competent to attend to basic maintenance of apparatus and machinery; report any issues or suspicions to management and follow up to ensure completion.
Lead induction sessions as well as “in body” fitness assessment of new/existing members and consistently ensure that apparatus and machinery are used appropriately by providing quality training to customers and colleagues.
Ensure continuous and excellent service and support to customers to improve their fitness; maintain and monitor cleanliness, safety, and health standards consistently.
Know and refer to the Gym’s packages/offerings, safety and health protocol, and policies when handling inquiries in person, telephonically, via electronic communication.
Know the promotions, products, and services of Gym at the tips of your fingers to easily market them to potential and existing customers.
Communicate all compliments and escalate complaints/comments promptly to the management team for action and follow up with all processes to ensure completion.
Build and maintain productive relationships with customers, colleagues, and key functions inside and outside the business.
WHAT WE’RE LOOKING FOR
Matric is essential; a qualification in the sport/health/gym field is advantageous.
Fluent in Afrikaans and English with the ability to communicate professionally, whether written or oral/telephonic.
Demonstrable knowledge and experience of gym equipment and machinery is essential.
Working knowledge/experience of sport/health/gym and a vested interest in the sector is essential.
Natural ability to routinely educate, motivate, and create and maintain a positive environment is a given.
Kind, yet firm approach in dealing with conflict to achieve resolution.