FITNESS INSTRUCTOR – THE GYM (Worcester, Western Cape)

FITNESS INSTRUCTOR
RESPONSIBILITIES OF THE ROLE

• Open and close The Gym punctually and ensure the timely readiness of services, apparatus, machinery and products to meet operational requirements.
• Work physically on floor (“walk the floor”) and apply specialist knowledge of apparatus and machinery to ensure world-class experience for clients.
• Prepare for and facilitate group exercise classes to members.
• Willing and competent to attend to basic maintenance of apparatus and machinery;
  report any issues or suspicions to management and follow up to ensure completion.
• Lead induction sessions as well as “in body” fitness assessment of new/existing members and consistently ensure that apparatus and machinery are used appropriately by providing quality training to customers and colleagues.
• Ensure continuous and excellent service and support to customers to improve their fitness; maintain and monitor cleanliness, safety, and health standards consistently.
• Know and refer to the Gym’s packages/offerings, safety and health protocol, and policies when handling inquiries in person, telephonically, via electronic communication.
• Know the promotions, products, and services of Gym at the tips of your fingers to easily market them to potential and existing customers.
• Communicate all compliments and escalate complaints/comments promptly to the management team for action and follow up with all processes to ensure completion.
• Build and maintain productive relationships with customers, colleagues, and key functions inside and outside the business.

WHAT WE’RE LOOKING FOR

• Matric is essential; a qualification in the sport/health/gym field is advantageous.
• Fluent in Afrikaans and English with the ability to communicate professionally, whether written or oral/telephonic.
• Demonstrable knowledge and experience of gym equipment and machinery is essential.
• Working knowledge/experience of sport/health/gym and a vested interest in the sector is essential.
• Natural ability to routinely educate, motivate, and create and maintain a positive environment is a given.
• Kind, yet firm approach in dealing with conflict to achieve resolution.

VERANTWOORDELIKHEDE VAN DIE ROL

• Sorg vir die stiptelike oop- en toesluit van The Gym, gepaard met die voorbereiding om dienste, apparate, masjienerie en produkte in gereedheid te bring om aan die operasionele vereistes te voldoen.
• Werk fisies op vloer en pas spesialis kennis van apparate en masjienerie toe om wêreldklas ervaring vir kliënte te verseker.
• Beplan en bied self groep oefening klasse aan lede.
• Bereidheid en bekwaamhheid om na basiese onderhoud van apparate en masjienerie toe te sien; rapporteer enige foute of vermoedens aan bestuur en volg op om afhandeling te verseker.
• Hanteer volledige induksie asook “in body” fiksheid assessering van nuwe/bestaande lede en verseker deurgaans dat apparate en masjienerie op die regte manier gebruik word deur om kwaliteit opleiding aan klante en kollegas verskaf.
• Verseker konstante en uitstekende kliëntediens en ondersteuning aan klante om hul fiksheid te verbeter; handhaaf en monitor netheid, veiligheid- en gesondheid standaarde konsekwent.
• Ken en verwys na die besigheid se pakette/aanbiedinge, veiligheid- en gesondheidsprotokol en beleide wanneer navrae in persoon, telefonies, via elektroniese kommunikasie hanteer word.
• Ken die promosies, produkte en dienste van gimnasium op die punte van jou vingers om dit maklik aan potensiële en bestaande klante te bemark.
• Kommunikeer alle komplimente en eskaleer klagtes/kommentaar spoedig aan die bestuurspan vir aksie en volg met alle prosesse op om afhandeling te verseker.
• Bou en handhaaf produktiewe verhoudings met klante, kollegas, en sleutelfunksies binne- en buite die besigheid.
• WAARNA ONS SOEK
• Matriek is noodsaaklik; ‘n kwalifikasie in die sport/gesondheid/gimnasium veld is ‘n voordelig.
• Vlot in Afrikaans en Engels met die vermoë om professioneel te kommunikeer, hetsy geskrewe of mondelings/telefonies.
• Demonstreerbare kennis en ondervinding van gimnasium toerusting en masjienerie is noodsaaklik.
• Werkende kennis/ervaring van sport/gesondheid/gimnasium en ‘n duidelike belangstelling in die sektor is noodsaaklik.
• Natuurlike vermoë om deurgaans kliënte op te lei, te motiveer en ‘n positiewe omgewing te skep en te handhaaf is ‘n gegewe.
• Konstante vriendelikheid, tog ferm, gepaard met gemaklikheid om konflik te hanteer en resolusie te bewerkstellig.